Customer Service Training For High Stress Situations

Everyone in the business community understands the importance of good customer service. Especially in high stress situations, the level of customer service can define the image of a company in a customer’s mind. However, providing good customer service in high stress situations is often as difficult as it is important. As crime scene cleanup technicians, my employees are dealing with crime victims and trauma survivors, often immediately after the event and in the midst of first responders. Below are some insights from years of field work that ABT uses remain professional even in the midst of chaos. Remain Calm At All Costs – Emotion is contagious and extreme emotions such as panic, anger, and excitement are even more contagious. One panicked individual can quickly turn into a mob scene if not handled correctly. This may seem obvious but employees, even technicians working in the field, are in a position of…